Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. Everything was clean and well taken care of. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. We closed at 10. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Weve watched it come to life, stayed up to date with the website etc. The next morning I really got to see what this place was really like. However they failed to find any signs of construction in the area. Some people claimed to have seen an abandoned boat or even a stone quarry in empty desert. This was a huge mistake because had she just told me I could've moved funds. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. Checkout is automatic, but can enjoy all activities till 3pm. So at least I knew they were some where close by. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. The Lost City of the Kalahari is a historical mystery of exploration and archaeology dating to the end of the 19th century. Who is monitoring guest coming and going? If you have them at home, bring them. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. Never saw anyone sanitizing these. Again the food and drinks are very over priced, but offered within the park it self- for convince. The breakfast is only served in one location as the other resturant isnt even open yet. Places are grossly overpriced. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. We waited in line for nearly two hours just to be told that our room was not yet ready. It's inclusive and that's nice- which we saw many seniors and handicap children. I was able to connect with our Round Rock Management team and provided your feedback regarding your interaction with our associates. Never saw anyone sanitizing these. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Kalahari Resorts & Conventions 3001 Kalahari Blvd. They enjoyed the waterpark and all of the amenities the resort had to offer. mildew? Last minute changes I guess. Good luck on towels, toilet paper, and toiletries so pack your own. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. They have considered all things from babies to teenagers. Lots of games, lots of rides, lots to do. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. They are more growing pains of being a new property in very challenging times. Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. Some great man's ashes designed to protect, I ended up working the lazy River as an unpaid employee for about an hour because no one was being helped and I was willing to tell people where to get a tube and how to get in them for the elderly by using the stairs. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Nothing resolved and no One has any answers. On his return to Europe, he published a book detailing his experiences which included descriptions of unusual rock formations which he believed to be ruins of hitherto unknown buildings. The fast food bowling joint is $9 to $25 a meal as well and gross. We were able to do everything and everyone had a blast. Blackout curtains work well- which is important to me! We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. It's worth it.but will be taking out a second mortgage for the next round! To test this premise Clement explored what he regarded as Farini's true route and discovered a set of monumental rocks, resembling walls. The disappointment in your stay is evident. That was a mistake. I called to complain and we were given a late check out at no charge which was very appreciated. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. There was usually long lines for the Zip Line attraction. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. No one knew. Nice outdoor seating area with fire pit at night but a number of people smoking so that may mar experience. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. Our room is super cute, nice and clean. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. Arcade is very cool but the games are lacking. This was our 1st stay with Kalahari Round Rock and it will be our only. But there is tons to do where you never have to leave if you don't want to. Here is the short version as a family with a 4 yr old and 74 yr old. Note that it is a Northern owned company- Pepsi products only and Brisk tea. If everyone needs to be in a raft on the lazy river, have it stated as well. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Ok cool. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Luckily Melissa was able to help and gave us an awesome experience. Cool Ill stand in the heat for an hour. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. Food: Resort food is meh and very expensive. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. Hotel is clean, rooms are clean. Review tags are currently only available for English language reviews. She seemed confused at times and poorly trained to handle customers. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. Food: Resort food is meh and very expensive. Just didn't cut it for my family.Overall, great experience and I would go back again. $7 for a domestic beer. Ice cream parlor and candy shop- $7 for 1/4lb of candy. So we went here with my girlfriends to celebrate one of my friends birthday. All is not urban sprawl, however: the region is also known for its natural . Because its not ok and you didnt have a wonderful time. Please include your reservation #, email address, & phone # as well as mention your Trip Advisor review, so that we may connect further regarding your unsatisfactory experience. Cabana rentals very pricey during summer upwards of $400+ at water park. She seemed confused at times and poorly trained to handle customers. Staff didnt feel it important to post this anywhere. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Lowest Rate Guarantee. The waterpark is big. Dont waste your money on poorly ran sub par experience. We did complain and recieved apologies from the staff. All the F&B outlets are just ehh. Same with checkout. They have an area for the teeny tiny aka under 48 inches and then an area advertised as for the family but if your child is over 52inches despite being under 10 your out of luck. If you want some sort of paper trail or invoice, you must ask for it. Now, we knew the food was $$$$. 60 tickets to do the big zip line. The service issues will eventually work themselves out. (Open until 11pm.) Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. Yesterday half the slides were closed. Just keep luggage in car and save the $250! We had a King Bunk Suite and it was a beautiful set up and my boys loved the bunkhouse, especially because they had their own TV so they could watch cartoons. SO MUCH for littles to do! If everyone needs to be in a raft on the lazy river, have it stated as well. Never saw anyone sanitizing these. For a kids focused space connected to the arcade, imo, thats just asinine. Please see our partners for more details. Staff didnt feel it important to post this anywhere. So after that we were grossed out and decided to leave. 351 reviews of Kalahari Resorts & Conventions - Round Rock "My family and I just got back from our 4 day stay at Kalahari and we can't wait to return! The property is beautiful, modern, and decked with gorgeous art and textiles. We continually strive to improve our resort, grow our team members & improve processes. Activities: Waterpark is the only feature that comes with your stay. We couldve just said nothing at breakfast and walked out after eating. No big deal! Ive seen beach cabanas for less at Bahamas resorts. Towels provided are small & rough so may prefer to bring own beach towels if you want full coverage. We tried the mexican food called cinco ninos. Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . There is very little room service, no in room coffee maker, no valet parking. Its $21 a person! Click? Left by men to decay and rot. The cocktails are everywhere and they start at $9 a drink and go up. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Thank you, we look forward to connecting soon. The employees working the Porte Cochere need major improvements. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. See you next time! And deafening. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Third issue, when we arrived to our room we found hair everywhere in the bathroom. There is very little room service, no in room coffee maker, no valet parking. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. How many families can afford $24 a plate for dinner? The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. Larger mini fridge and microwave available. The Not so good: Food is ridiculously overpriced. Seriously? Until then, reach out with any questions I didn't already answer. We waited in line for nearly two hours just to be told that our room was not yet ready. We did complain and recieved apologies from the staff. This was our 1st stay with Kalahari Round Rock and it will be our only. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. more. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. $7 for a domestic beer. My family and I are currently staying at this location. Outdoor pools should be heated and open. Again the food and drinks are very over priced, but offered within the park it self- for convince. At the start of the 20th century, Farini's observation gave birth to a legend throughout South Africa. But for being a "family resort" Im disgusted. My gosh the place is so beautiful! Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. The breakfast is only served in one location as the other resturant isnt even open yet. It is called Tom Foolerys. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. This information will be used for that purpose. Next time I am going to look into renting a cabana. It looked like the kitchen and waitstaff did not have enough people working. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. We're in it together Your safety & security is our #1 priority. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Just got back from Kalahari Round Rock. Not many actual games. However, its cold, unfriendly. But for being a "family resort" Im disgusted. I kept it together until after the fireworks show. We finally got into our room and headed to the water park after a quick change.

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