They can access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to. ), You love learning new skills and can work with tools such as G-Suite, Slack, Zoom and Kustomer, Bilingual Spanish speaker a plus, but not required, Experience in a call center/high incoming call volume environment at plus, but not required, Your flexibility allows you to work one weekend shift every 6-8 weeks, Currently staffing for the following shifts: 8a-5p CT, 8:30a-5:30p CT, 9a-6p CT, Continuing education and professional development, Prior computer experience using Microsoft Office systems required, Familiarity with call-center phone systems preferred, Communication and active listening skills, Keen attention to detail, especially documenting for proper information, Capacity to navigate stressful situations with ease, Ability to achieve daily call center metrics, Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies, Ability to handle high call volumes day to day, Navigate multiple computer programs throughout the workday, Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed, Uses provided resources/company websites to navigate customers concerns, Consults with Supervisor or Team Lead on complex and unusual problems, Ensure customer satisfaction and provide professional customer support, Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times, Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Also, we work with world-class researchers in population genomics, including Carlos Bustamante, P.I. Now, we just need to know where to send it! Conduct varies surveys related to health assessments and member satisfaction. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same. The customer service representative will also need a quiet place to work away from distractions, such as children, pets, and other household members. An unhappy customer is the worst thing you could imagine. Your ability to solve customer issues can help you build trust and strengthen customer relationships. We provide employment opportunities without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Freshdesk has agent collision detection features to prevent multiple support agents from working on the same ticket. Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers, Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience, Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customers established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues, Consult with managers or senior staff members on non-routine issues, Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters, Provide status updates to billing management for aging tickets and other reports as requested, or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience, Field Of Study: Finance/Accounting/Telecom, A combination of education and experience is acceptable, Attention to detail with good organizational capabilities, Ability to prioritize with good time management skills. Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis. Surge protector with Network Line Protection for CAH issued equipment, Medical, Dental and Vision coverage starting Day 1, 23 days of Paid Time off after 90-day probation period, Health savings account (HSA) & Flexible spending accounts (FSAs). Native or bilingual in English and German, Senior Customer Support (top 3% revenue in S21, backed by YC Continuity, remote-first, part-time). Delight your customers with effortless omnichannel experience. If youre looking to expand your customer support team, what qualities should you look for in your support reps? We only hire the best and make them even better. An agent will be notified whenever theres another agent viewing or typing a reply on the same ticket. Lamentamos Si continas recibiendo este mensaje, infrmanos del problema Suggest necessary corrections, changes, or solutions. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively. We believe that consumer genomics is still like the 90s of the Internet. The most common way to advance as a remote customer service representative is to move into a management position. This job description is not a contract of employment nor for any specific job responsibilities. This job description is intended to define the general nature of the work performed by employees assigned to this role. Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. Customer Service Representative @ Vsp Jobs in United States, Be an early applicant You should be passionate about helping customers and love working in a start-up environment. Ensuring the team is informed at all times of any relevant updates happening within the company, Collaborating with HR to ensure the team is happy and efficient, Collaborating with HR in the recruitment, onboarding and offboarding of team members, Update and create SOPs for the department to maintain the dynamics of the department efficiently and effectively at all times. At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where theyre based. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. Were more than just a software company were a cloud-based powerhouse that creates products to make our customers lives easier. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning. Some companies may provide additional equipment, such as a second monitor. For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Report equipment malfunctions and repairs as necessary. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. Looks like you already have an account with us. Double and triple checking to ensure youve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten. Giving sales presentations to a range of prospective clients. Customer service representativescan put themselves in their customers shoes and advocate for them when necessary. Minimums and maximums may vary based on location. Remote customer service representatives' salaries vary depending on their level of education, years of experience, and the company they work for. Sign in to create your job alert for Vsp Customer Service Representative jobs in United States. This position does not have supervisory responsibilities. High school diploma or equivalent required. All new team members will be scheduled 9:30am-6:00pm CST, Monday Friday. 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. Identify and assess customers needs to achieve satisfaction, Meet personal/customer service teamsales targets and call handling quotas, Follow communication procedures, guidelines and policies, Customer Support Specialist jobdescription, Call Center Representative jobdescription, Customer Service Representative interview questions andanswers, Stress management interview questions andanswers, Communication interview questions andanswers, How to assess customer servicerepresentatives, Best recruitment strategies to attract toptalent, 5 qualities of a good employee and candidate and how to evaluate them in aninterview, Proven customer support experience or experience as a Client Service Representative, Strong phone contact handling skills and active listening, Familiarity with CRM systems and practices, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multi-task, prioritize, and manage time effectively. Improve yourself. Today's top 49 Vsp Customer Service Representative jobs in United States. Here are some of the skills that every support agent in your team should possess. Freshdesk is tightly integrated with multiple third-party applications such as CRMs, email marketing tools, and/or team collaboration software. Ability to work with others in a fast-paced, team environment. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience! Its very simple. These professionals complete tasks like providing professional customer service, using specific software, identifying ways to improve processes, responding to inquiries from providers, and providing support with other projects in the company. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. 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