Our aim is to keep our customers on the move. Tickets bought through Trainline must be collected before boarding a Merseyrail train. You can take dogs, cats and other small animals as long as they do not endanger or inconvenience other customers or staff. Download the Passenger Charter Refund Form here. Please click here for contact details and more information. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here. New Year's Eve -Train services finish early. There are other newsletters available too if you want them as well. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. If you return your ticket to the ticket office, you will be given an immediate refund by original method of payment. Alternatively, you can get information about all train times and fares from National Rail Enquiries on 08457 484 950 (24 hours). Get in touch either online or on the telephone. For more information Click here . The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. Either way it needs sorting. From kids to elderly people, there are great discounts out there to be had. Platform 1 (for Liverpool-bound trains) has a payphone, vending machine, and a waiting room. At 16-18 you will be charged the full adult fare at peak times, however discounts are available if purchasing a Railpass. And why not plan ahead by checking outourMerseyrail train timespage? Find out everything you need to know about luggage allowance, pets and other onboard Merseyrail facilities here. The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mnchengladbach. How come e-tickets are acceptable all over the place now but not there?". "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. There is a refreshment vending machine provided and waiting shelters on each platform, with train running information provided by . . Save my name, email, and website in this browser for the next time I comment. Car Parking Details Email: [email protected]. Belter bars and restaurants that wont break the bank! // End -->,