******* said that is not what she sees on the invoice. Parker and Sons. There is no cleaning staff. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. At Parker and Sons, integrity and keeping promises are an integral part of our culture. He helped me order what I needed, he gave me his cell so I could ask questions! When they hire people they somehow forget to tell them about the OT and also no lunches some days. You are in Phoenix. Took advantage of my elderly parents! They never stick to things - they make changes too much. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. Bait and switch sales tactics are illegal. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Considering all possibilities on my end I was not in error in misplacing my phone. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Phone calls to management were not returned. Yes, Parker & Sons offers eco-friendly accreditations. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Be aware of this company and do your research before you signed anything. Small claims court should get a reply. I warn you do not use them. The email sent to *************************** is attached. - owner buys cheap equipment, Good pay Add an outlet for a new TV and outlet in garage. Thanks for the recommendation! We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. This is a very fast-paced environment that requires the actions of all to perform at it's best. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Find out how we combat fake reviews. ), but that in itself is absurd. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. Now the heating unit portion is not heating. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! They are curious and clean up when finished. The department is basically understaffed. My ac was out again last night due to another failed thermostat. 21 complaints closed in the last 12 months. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! Parker & Sons is currently rated 4.4 overall out of 5. Came as scheduled. Dont get scammed like we did - do not use Parker and Sons!! Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Pros & Cons are excerpts from user reviews. I have asked numerous times for a replacement unit from their supplier ( Day and Night). Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. Ive been using them for almost 9 years now and they are very trustworthy. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. The department is basically understaffed. And it happen twice. Hi Stan. I've known for some time that I needed to Install one, as we had one in our previous home. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Schedule an appointment with us today! Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. There is no cleaning staff. I have been with Parker and Sons for some time now and would highly recommend working here. $10000 for replacement unit. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. and ultimately told me I would need to wait two weeks! Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. I contacted Parker and Sons and technician came out on 08/11/22. 21 complaints closed in the last 12 months. License: Not Required. Thanks, judy. Had these guys come out to fix a broken duct. The discussion went in circles again on 300 vans, fuel , inflation etc. Offer is valid for existing location only. We're Not Your Average Joe! technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. Thanks for the great recommendation! This rating has decreased by -3% over the last 12 months. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! He was absolutely correct. electrician, air duct cleaning, ceiling fans. Well guide you through the process. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. I called SRP, they said nothing pending. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Parker & Sons is a great company. Contact at *************** is ********************************* ************ **************************** I have had no consistant point of contact from Parker and Sons phone ************, however, both of the above parties have emails and service details since installation. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. I have a large so I needed two new AC units. Do you clean the ductwork? Avoid this company. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. They are not authored by Glassdoor. Will continue to go with Parker & Sons for all my A/C needs. We shall see if future maintance services run as smoothly as the 1st one. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. Have a great night! Useful. Verify your email to use filters. Tucson: (520) 273-7247. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. So sorry for the inconvenience. Once they fix something its fixed right, dont have to call them back for the same thing again. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Why was I not contacted? As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! He marked that he checked the filters, which he definitely hadn't. When Jacob P . Having problems? After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. Total of $818 plus tax. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Yelp users havent asked any questions yet about. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. Why bother even to schedule in advance? Audrey, your safety and satisfaction is of the utmost importance. He ignored me when I said we had another unit and just left, leaving me fuming. Company C replaced the coil for $2,100.00. We were told we could be put on stand by for the next day which was great. They did heating. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. Everybody was friendly and courteous. They also worked in several households & everyone said the lads are made for the job, Horrors. File a Complaint. Con artists. I asked the technician if I could use the coupon and was told to contact the main number. They were able to come out SAME DAY and get our AC back up and running. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. Since we opened for business in 2019, we read more. From the hourly and the bonus structure. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. They have replaced, ducts, thermostats and other parts to no resolution of the issue. I will not use them in the future if I need another new unit. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. They will install the new softener this afternoon! until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. 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