*For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. Now it is working as before ! Should I give up and get an Apple watch? TikTok Launches Robust New Parental Controls to Limit Screen Time for Kids, Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. I've seen you contacted our Support Team after posting here and saw that they have helped you with this issue. Tried the reset, got the smiley face then nothing. Hope your fix will work for me. Clean the Fitbit. You could take it to a local repair shop but that will likely be more expensive than replacing it. Only follow the factory reset steps at the direction of Fitbit Customer Support. 16:20 Use volume down to navigate to 'Recovery', use volume up to select. So I know a thing or two about teaching others and creating how-to guides! What should I do?? After restarting, open the Fitbit app and sync your watch. If youve tried restarting, resetting, or changing the clock face via the Fitbit app, but you can still not get your Fitbit to display anything on its screen, consider reaching out to Fitbit Support. And then install it. Money wasted on my part. The unit shows like for you only happy smile after 10 sec, the is fitbit logo with txt www.fitbit.com/setup shown. Why does the United States watch only have a 1 year warranty? Thoroughly dry your device before charging it. Sometimes we miss allowing the permission to track our GPS. Remove the pebble from the band and press it into the compartment on the charging cable. There are several reasons for not syncing your Charge 4. Dry it thoroughly and try again. After countless resets, still not working. Having trouble receiving notifications? This happened to me! They both had the same problem with the black screen. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. Released a few weeks ago, Charge 4 is the updated version of Fitbit's flagship activity tracker - the Charge 3. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. Fitbit Versa 2 Won't Turn On: Here's How to Fix It. Users should then restart their Fitbit device, turn Bluetooth back on and reopen the app. Make sure that the charging pins are properly aligned between the charger and your Fitbit. My primary use is to track my and my wifes blood sugar. I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. I will look into an Amazon tracker or Apple Watch. If you take or care about your customers Read our reviews. Now there is nothing that displays but the smiley face when I reboot it. Moreover, some users also experience that screen is not working but vibrating. Since you purchased it just two months ago and none of our troubleshooting tips worked, we suggest you contact Fitbit Support immediately as your Fitbit should be within the 1-year warranty period. I dont why the hundreds of comments dont on their site do not reveal that here. My screen is dark and no matter what I do I cant get it to work. Insider Inc. receives a commission when you buy through our links. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. Cancel before end of membership to avoid recurring fees. Try changing your clock face to a different one and see if that works. To confirm your device is charging, see How do I charge my Fitbit device? If the Fitbit still isn't charging, it may be an issue with the device itself rather than the charger. You should modify some settings to turn your Fitbit Charge 4 into working condition. These junk files are created from the regular activity of the device. Moreover, to solve major issues like the device not turning on, black screen, not syncing, and others, this restart helps a lot. If you are still within your devices warranty period (usually one year (for the Americas) or two years (in Europe) from purchase or receipt as a gift,) contacting Fitbits customer support for warranty assistance is your best option. Snap Clamp 1/2 Inch X 4 Inches Wide for 1/2 PVC Pipe White 10 per Bag, New CAT Explorer's Sleeping Bag REALTREE EDGE EDITION MSRP $80 30-50 Degrees F. Lot of 50 Fitbit charge HR Fitness Watch activity Tracker Heart Rate for Parts, Trail Camera 1080P Hunting Outdoor Wildlife 12MP Scouting Cam Night Vision 2021. Contact Fitbit customer support. I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! And - nothing on the Fitbit. Your go-to tech troubleshooter! In less than 15 minutes. None of this works for me. It could take a half hour or longer for it to start to charge. 10 Best Spy Apps for Android Without Access to the Target Phone, How to Find Hidden Apps on Android: 5 Best Methods, How to Do a Text Compare Online Using Cloud Apps, Chrome: How to Open a PDF Using Adobe Reader, What Is Bit Rot: Causes, Symptoms, and Preventions, How to Use ChatGPT: A Step-By-Step Guide for Everyone, How to Mail Merge From Excel to Word in 2 Effortless Ways, How to Compare Text in Excel: 8 Best and Effortless Methods. Learn more about resetting your Fitbit and the differences between restarting versus resetting in our articleNeed to restart or reset your Fitbit device? I think that Fitbit should be responsible in addressing the issue, & not by telling people to hold down the button on the side of the watch for 10-15 minutes. Press and hold the button to restart your tracker: Charge 2press and hold the button on your tracker for 4 seconds. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second. Open the Fitbit app and check whether it is synced or not. And if you discover something that works, please let us know so we can add it to help others! Ever since the latest update to 4.4.2, my battery won't hold a charge. It is just under a year old. Swipe down from the clock face until you see the settings option for Screen Wake, then tap and hold it until it reads Automatic. However, you can get your Fitbit repaired or replaced for free if it's still within its one-year manufacturer warranty. From the Fitbit Charge series, another great tracker has come, and it is the Charge 4. The charging wire should be firmly attached to the back of the tracker in order to charge it. Often, we can see the Fitbit Charge 4 notification not appear. Your email address will not be published. Press and hold the button or buttons on your tracker for 5 seconds. And if nothing works, Fitbit will likely offer a new purchase discount when the Fitbit is out of warranty. Sense 2 and Versa 4Swipe down from the clock face. My Fitbit charge 3 has gone black. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. And@doonsey, I am sorry to hear that you returned the device. My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. Then release the button. Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. Thanks Tamara. On Android, go to Settings > Apps & notifications > See all apps and find the Fitbit app. So allow the GPS permission. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. Thats because the port is filled with dirt or the power supply is faulty. Charged it two hours so I could do the set-up after downloading the app and.nothing. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. If nothing here helps, then its likely its a hardware problem. Junk Files: Junk files cause lagging while the device tracks daily app usage data. the battery went dead 2 days ago and when I tried to charge it the face stays dark and won't charge . Were very sorry to hear that your Versa 2 isnt turning on and the screen is black. After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. My charge 3 is 2 years old. Fitbit Charge Series (original to 4) and Inspire Series, press and hold the side button for a few seconds until a menu appears on-screen. It is an easy tutorial and the process is very simple. Why won't my Fitbit turn on when I turn my wrist? I received my Fitbit Versa watch as a gift. And the screen is black it still works with my IPhone. Meaning it is not a physical button you can press down on. The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? I took the package to FedEx 12/31/21 and it has not made it to Fitbit in Calexico California yet. Always add the rubbing alcohol to the toothbrush or clothdo not put it directly on the Fitbit. Is there a fix, I am on my second Versa 3 as first one would not charge. Restart the Fitbit. If you can make out something on the screen, your Fitbit is likely dimmed. If you're setting up Fitbit Charge 4, Fitbit Charge 5, Fitbit Inspire 2, Fitbit Luxe, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, a notification appears on your phone to begin the setup process. Fitbit display screen black and not working or turning on? after posting here and saw that they have helped you with this issue. Tap on it and then select Force stop. My Fitbit versa 2 is blank wont turn on any suggestions? Must activate membership within 60 days of device activation (requires valid payment). Try each troubleshooting step in the order presented here for the best chances of fixing your Fitbit quickly. Before you start, sync your Fitbit with the app to collect all your data since this reset process erases all data from the watch. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. Let go of the button, and unplug your tracker from the charging cable. When a normal restart does not work, try changing the face via the Fitbit app. Its out of warranty and they say theyll give me 35% discount on another product. Its better to charge your Fitbit via a wall outlet than your computers USB ports due to some limitations on your computer ports power. Any help is appreciated! About a month goes by and now theres a black screen. My side button stopped working on my sense. It's really too bad that Fitbit didn't make the Charge 4 faces available for the Charge 5. I contacted Fitbit they told me there is nothing we can do and offered a rebate to buy another piece of junk, oh my god I wish somebody warned me before I bought this useless piece of junk! If your Fitbit isnt charging, check out this article:Fitbit Versa not charging? Press and hold the button for 10 to 12 seconds, until you see the Fitbit icon and a version number (e.g. I had one go black a couple of months after I got it. To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. Causes of a Fitbit Not Turning On There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. What to do if your Fitbit wont charge. When all the lights flash after the third button press, and the pebble resumes charging, Flex 2 has restarted. Fitbit Charge 4 is compatible with IOS 13.4 or higher, Android version 10 or higher, and Windows 10 or higher. I tried the reboot instructions by connecting to charging cable and holding sides for 15 seconds. just got my 4 yesterday, doens't work, button won't even push in to turn on. Set up your tracker as a new device. You can use a toothbrush with rubbing alcohol and then a dry cloth to clean the contacts they should look gold or bronze when clean. Built-in redundancy I fear. I purchased a new HP laptop 7/1/2022 and it's won't turn on. If your Fitbit still has some battery life left but simply won't start charging, it might have a software glitch and needs to be restarted. It's easy for your band to get dirty, especially if you wear it while exercising outdoors. This happened to mine once before too but I got it working again cant remember what I did, something odd, not the hold the 3 buttons down at the same time thing. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. For more information, see How do I charge my Fitbit device? Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Sorry for the confusion! After you see "ERASE," let go of the button. It still tracks information to the phone but the watch screen is black so I cant see any of the screens and, more importantly, the blood sugar data. Labels Basic Phones I have the same question 0 Likes Reply 1 Reply All Community topics Previous Topic Next Topic Re: samsung brightside won't charge Help! I have a charge 2 and it wAS WORKING AWESOME, I was changing the screen because it was broke and pulled the ribbon out now it wont work. To restart your Versa, press and hold the side button for 10 seconds or more until you see the Fitbit logo on the screen, then release it. On 1 January 2022 only the time display worked. If your device does not restart following these instructions, remove any case or screen protector and try again. Your suggestion did the trick for my 2 month old inspire 2. 06:49 for my wifes christmas box last year. First, clean your Fitbits charging contacts (the bronze or gold pins on the back of your Fitbit) and clean the pins on your charging cable. Clip the other end of the charger to the back of the Charge 4. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. Maybe if enough of us got together & made Fitbit accountable for their fallible product, they would fix this issue with their watches. He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. Now release and hold the button down again. The error "insufficient power source" appears on your device's screen. That was what worked for me anyway. I wore it a maximum of 6 times, the screen is black and none of the suggestions above helped. I purchased fitbit scale model number FB201W a while ago and after 3-4 years, - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. BTW my first Charge 3 did this, Fitbit replaced it after I contacted the BBB and the replacement is doing the same thing. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Plugged in charger. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. The screen on my Fitbit Charge 2 has also gone black after 3 years. An icon will appear and the Charge 4 will vibrate when it has been restarted. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. Lets make fixing things easy and fun! I contacted them and was sent a prepaid label to send back. Your tracker will begin charging. If you have seen the smiley face, then your tracker has turned on. Clean the backside of your Fitbit for the attention of the sensor. #samsunggalaxys3woes badupdate But dont wait to contact them. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. Place the battery back into the tracker with the "+" side facing up, and close the door. The tracker vibrates each time you press the button. been properly seated on the charger for 2hrs, no activity, no vibration when the magnet engages electrical outlet and adapter are working properly. 12-14-2022 Unfortunately, the screen wasn't turning on at all, even when it was connected to the charger. If it does sync, that means your Versa still tracks your metric but is having an issue with its display. It's not unheard of for a USB port to short out or otherwise stop working. Since then, it won't turn on and it won't charge. Are you manually entering your numbers or using the OneTouch Reveal? After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. Apple Watch, here I come. Several days later my screw went black. I show you two ways how to fix a black or blank screen on a Fitbit Charge 3 or Charge 4. Over the weekend I placed the watch on the charger to be charged. We are very sorry to learn that your Fitbit Versa Lite is stuck on a black screen. Fitbit Versa 4 and Sense 2, go to your clock face and swipe down.