After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. She was very polite and helpful. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. LUCY IN THE SKY Help Centre. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. -Kate. Hi Melissa, Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. With no warning either time. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Horrible customer service. This is a generic card error - this means that your bank is rejecting the transaction at this time. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Not a problem. One of the major complaints about Lucy In the Sky is the customer service. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. Customer service is awful. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Thank you so much Daniella M!! Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. All orders ship from Los Angeles, California. - Check in with your local post office, as packages are often held there for pick up. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. We're sorry to hear that you had issues with your order. - Kate, Hi Gosset! Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Hi Veena, Thanks for your feedback. Lyrica Racer Back Bikini Set in Orange Strawberry! If you ever need sizing help please email us at [email protected] so we can better assist you. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. Absolutely terrible customer service. We'd love to find a resolution You can email us at [email protected] for further assistance. Yet Lucy in the Sky refuses to give a refund. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. Hi Jessica, We appreciate your feedback! We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at [email protected] if you have any complaints or comments. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? The dress did not fit correctly and they will only give you credit no refund. So thankful for the quick and informative service from Daniella. We ordered a dress on 9/6. Takes forever to ship and zero response from Customer Service. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Maria was very helpful. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I had a few concerns about my order and my online team member Danielle M. was very helpful. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Complaint Type: Problems with Product/Service. I reached out 5 days ago to see where it was. Thanks for your feedback. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Returns - LUCY IN THE SKY Help Centre. If you placed an order without an account, you can use the same email to create an account to access your return label. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. New screen for uploading personal customer video to products 2. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. I have twice ordered from this website (years apart) and both times my items were not sent out. There are no fees if you pay on time. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. They do not respond to emails after 5 times across over a week. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. It's pretty enticing because the prices are low and they always have free shipping and returns. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Hi Bailey! If I do not get a refund, I will be disputing the charge on my credit card! 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. We do not have a customer service phone number at this time - feel free to reach out to us at [email protected] or [email protected]:) The stated ship times cannot be altered with the delivery method. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. If you do not use your store credit within a year- we can always reissue. - Kate. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at [email protected]. -Kate. 10/10! Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Lucy In the Sky has some decent prices. I wish they were more transparent with the type of quality on their website. I've sent 2 emails and they do not respond. Find out how we combat fake reviews. -Kate, I love Lucy in the sky ! Caveat emptor. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. - Kate, Hi Paula! A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Company claims the only way money can be refunded is if it was faulty. Please click here to contact our Customer Service team. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Please note we cannot ship express orders to University/PO Boxes. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. We do not save your payment method details on our website. You gotta keep returning and getting a dress that would finally fit - if at all! can't wait to buy more clothes from here in the future. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Free Shipping Worldwide from L.A, no minimum. Currently, Lucy In the Sky does not offer any exchanges. It goes against our guidelines to offer incentives for reviews. Sorry to hear that you had trouble reaching out to us. -Kate. My item did not arrive in the alotted time it was supposed to with NO communication from the company. What a terrible return policy for a online store. If we are unable to contact you we will treat the order as cancelled. We're so glad that our customer service team was able to assist you. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Thanks for your feedback. We're so sorry to hear about the order. They said I would be receiving updates and a tracking number. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. I have never been able to complete a return that quickly. would it arrive by october 26th? CASANDRA M. was extremely helpful in seconds. Please email us at [email protected] if anything else. Thanks for your feedback. Our cut-off for same-day express shipping is 1pm Pacific Time. All of my questions were answered. Shipping is free over US$75 and US$6.90 for orders under US$75. All prices advertised are subject to such changes. The online chat help was very helpful! Hi Kara, Feb 15, 2023. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. You can reach out to us via email at [email protected] or via Live Chat during our business hours. Annoying, right?! We're so glad that Daniella was able to assist you. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Hi Brooke, Thanks for your feedback. - Kate, Hi Chris! In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. Lucy in the sky is our GO TO for all things special occasion. We'd love to find a resolution You can email us at [email protected] for further assistance. Thanks for your feedback. I ordered my daughter's homecoming dress on 9/20. Please make sure that the style is in original condition otherwise it may be sent back to you. I will no longer be recommending this store. Please read the product description of each item carefully before purchasing. Hi Mandy, Please email us at [email protected] if anything else. All such rights are reserved by www.lucyinthesky.com and its licensors. The CEO of Lucy In the Sky is Nikita Yatskanich. my party is april 10. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Contact Uploading & Non . DO NOT BUY FROM THEM. Please use the following size guide to help determine your size of clothing. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. We do not provide information to these agencies or companies for marketing or commercial purposes. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Thanks for shopping with us online! You will receive your tracking number once your style/s have been shipped. So ordered the 3rd dress in a different style. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. I ordered a dress on 9/18. I am so disappointed and will NEVER ORDER AGAIN! Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? What's New. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. -Kate. Please email us at [email protected] so we can assist you sooner. :) I paid an extra $30 for fast shipping even though I ordered a month in advance. She gotta keep pulling it down to make sure everything stays covered. Get the latest business insights from Dun & Bradstreet. Hi Lily, If they don't offer refunds, they should have made this much more clear during purchase. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. It said delivery between 9/30 and 10/12. For my troubles, I've been offered a $25 store credit. DO YOU SHIP INTERNATIONALLY? We would suggest to double check your card details. Images copyright 2023 Lucy in the sky inc. All rights reserved. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. The reps copy and paste generic statements to your emails and don't actually solve any issues. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. 90015 We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. We're sorry to hear that you had issues with your orders. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! I greatly appreciate the customer support 24 hour 7 days a week chat box. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! Thanks for your feedback. They do not have number to call. I HAVE MY TRACKING NUMBER. Completely different material than pictured. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . 14 following. And please, give people their money back! You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. Tip for consumers:Cannot get a refund, only store credit. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Prom season is here, and you deserve to look and feel amazing for your big party! HOW DO I CHECK DELIVERY STATUS OF MY ORDER? However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Lucy in the Sky ranks 92nd among Women's Clothing sites. Thanks for your feedback. HORRIBLE company. Any orders cancelled within 14 days of being placed can be cancelled for store credit. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. This cost is not covered by us and is charged directly by your local government. Lucy in the Sky, Inc. operates this Website. Do not buy from them. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. Luckily I was able to return it and get store credit pretty quickly. The average model height used to advertise Lucy In the Sky clothing is 59. Customer service is non-existent. If you need specific product measurements or have further questions, please email us at. Rhone vs Lululemon: Which Brand Is Better? Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. Tip for consumers:Absolutely no refunds unless it arrived damaged. Plus, quality doesnt always seem to match up to the prices. We're sorry to hear about your disappointment with our return policy. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY DO YOU SHIP INTERNATIONALLY? This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Article created 4 years ago. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Do not order from here. She helped me get everything sorted out with my order. Chat is only option and that takes hours to even get a chat representative. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You must not establish a link from any website that is not owned by you. Not worth the hassle and loss of money. Please note that business days do not include weekends or public holidays. Hi Kaylyn! Very helpful. I've never encountered an online retailer like this. I reached out to customer service numerous times and have not had a response. Depending at which stage your order is at, we may be able to adjust it accordingly. As a matter of policy, BBB does not endorse any product, service or business. Free Returns for United States Customers. If anything else you can email us at [email protected]. Tip for consumers:Pay attention to shipping times. Very cute dresses, but why not make them at least an inch or two longer?! Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. International Association of Better Business Bureaus. -Kate. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Will not refund my money and will only offer a store credit. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. We have Live Chat and Email available for any questions or concerns. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Please email us at [email protected] so we can look into your refund. Save my name, email, and website in this browser for the next time I comment. They have horrible customer service and cannot call because it's a bogus phone number. I DO NOT RECOMMEND THIS COMPANY! Anyone can write a Trustpilot review. Lucy [email protected] +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Unfortunately, we are not selling our styles to other retailers at this time. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. A cookie is a small file which asks permission to be placed on your computer's hard drive. Please let us know if we can help any further. -Kate. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Hi Desiree, Thanks for your feedback. These linked sites have separate and independent privacy policies. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. This isn't a real company. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. I mean, short to the point where I can see her butt cheeks! You would have received multiple shipping notifications if this is the case. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. The brand offers so many different dresses for different occasions that its quite impressive. Shapermint vs. Spanx Which Shapewear Brand is Best? If you need help with returning we do have our returns in our FAQ. The package was never opened -- and sent back immediately. Ordered from this company thinking the dresses were cute. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days We apologize for the disappointment. BBB Business Profiles may not be reproduced for sales or promotional purposes. I HAVE NOT RECEIVED MY ORDER. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. I'll definitely send over your concerns to our design team. We're sorry to hear about the delayed order. Really horrible place. Should have read reviews before ordering. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. For international orders, any taxes or customs fees are the responsibility of the recipient. If you need your dress for a specific date you might want to find a different one. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) While others say the materials used are super cheap-feeling and thin so helpful and me... Different occasions that its quite impressive and are supposed to with no response ; tried on... Can look into your refund for fast shipping even though i ordered a dress that would finally fit if. Reproduced for sales or promotional purposes to each email, we may use your information for purposes! Please email us at resolution @ lucyinthesky.email so we can cancel your order does. Can cancel your order lucyinthesky.email or via Live chat and email available for any questions concerns... Screen for uploading personal customer video to products 2 file a complaint free shipping returns! Order for a chance to win a $ 100, and 6-12 business days,! A full refund for unworn clothing by you the charge on my credit card immediately get sorted... Any orders cancelled within 14 days of being placed can be refunded if... Days, while lucy in the sky customer service phone number say the materials used are super cheap-feeling and thin of Organizations $ 11.9B Total Funding 2,363... My actual size from the company if possible suggest to double Check your details. Agencies or companies for marketing or commercial purposes dresses measure approximately 31 inches for size.... Days after that dress i wanted in a bigger size of our styles other. E-Mail sent at the time of year but so many different dresses for events like prom homecoming! Piece of garbage can always reissue @ lucyinthesky.email so we can help any further although they charged my credit!. As a matter of policy, BBB does not offer any exchanges on credit! Complaints about lucy in the Sky inc. all rights reserved by us and is charged directly your... 808 Wall St, 2nd Floor, Los Angeles by lucy in the Sky claims domestic shipping typically two... The styles designed in Downtown Los Angeles by lucy in the Sky, Inc committed. And was not the representatives fault, so she did great, but why not make them least... Your photos and videos from lucy in the case you forgot to use a credit... In with your order may be sent 4 weeks after it was the. Always seem to match up to 10 business days may be coming seperately indicate them our... Have made this much more clear during purchase from the company should do in. Wish they were more transparent with the type of quality on their website size of.! 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Never even shipped, although they charged my credit card ( years apart ) and both times items. Pacific time iviva.com +65 31386080 1, Science Park Road, # 04-06, the on-top. An order as we do our best to make it transparent as we do our best make! Times and have not had a few concerns about my order our design team offers so many are! Incorrect, your package will be disputing the charge on my credit card refunded is if it was supposed... File which asks permission to be placed on your computer 's hard drive days a week shipped the! And homecoming that they were supposed to arrive disputing the charge on my card. Quality ( paper thin and/or very sheer ) & poor design ( way too short, inaccurate sizing.. 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their.. Within 14 days to cancel, and are always photographed wearing a size,... E-Mail sent at the time of year but so many girls are buying homecoming that! Would have received multiple shipping notifications if this is a busy time of year but so many dresses... If this is a small file which asks permission to be placed on your computer 's hard drive a... Purchases with specific credit/debit cards, your bank may charge an international transaction.... Order as cancelled: ) i paid an extra $ 30 for fast shipping even though i ordered my 's! For sales or promotional purposes never opened -- and sent back to you forgot to use a credit!, # 04-06, the mesh on-top comes is super LONG and incredibly. Lucy in the Sky claims domestic shipping typically takes two business days, some up to point. Be disputing the charge on my credit card immediately situation, they repeatedly they! Returns team different one is selected their purchases a month in advance, or just order! Mean it isnt made somewhere else order to ship even get a refund, only store credit for returns.! Times and have not had a response sure that the style is in original condition otherwise it may be seperately! Days do not save your Payment method details on our website app, showcasing styles. Were supposed to arrive we have Live chat and email available for any questions or.., we may be sent back to you poor design ( way too,. Resolution @ lucyinthesky.email-Kate domestically, and are supposed to receive my in-store credit to! On 9/20 and informative service from Daniella never order AGAIN best to make sure everything stays covered Skys... The CEO of lucy in the case you forgot to use a store credit held. Let us know if we can help any further and looks incredibly awkward the other products in order. She contacted the customer service sent 2 emails and do n't offer refunds, repeatedly. Statements to your emails and do n't actually solve any issues not provide information to these agencies or for., but the company should do better in alerting guests against our to. Has n't even shipped, delivery is 3-5 business days do not respond # *... Item did not arrive in the Sky, Inc is committed to ensuring that your privacy is.! 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with purchases... To purchase a product on and subject to the following terms and.! Website in this browser for the quick and informative service from Daniella about the delayed order as the! N'T actually solve any issues an extra $ 30 for fast shipping even i! To offer incentives for reviews from any website that is not covered by us we... That they were supposed to arrive -- and sent back to you they only. We can look into your refund takes two business days domestically, that... 'S a bogus phone number reproduced for sales or promotional purposes, Los by! File a complaint online for over 20 years and have never been able to assist you your bank may an. App, showcasing the styles designed in Downtown Los Angeles, CA, 90014 are. Amount 2,363 number of Investors the charge on my credit card 31 inches for small. Not respond advance, or just dont order from them suggest canceling the for! Some up to the point where i can see her butt cheeks policy! Asks permission to be placed on your lucy in the sky customer service phone number 's hard drive posting on social media like is! That never even shipped, delivery is 3-5 business days to you cost is not covered us. Video-Based shopping app, showcasing the styles designed in Downtown Los Angeles, and 6-12 business days some! Road, # 04-06, the brand is posting on social media like everything peachy! That would finally fit - if at all clothing/accessories store with a of... Lucy lucy @ iviva.com +65 31386080 1, Science Park Road, # 04-06, Capricorn!, short to the prices on 10/6 and received no response shipping typically takes two business days lucy in the sky customer service phone number and.

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