Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. In 2013, he was named one of the Top 50 Executives under 50 by Diversity MBA Magazine. "The most important thing we can do to make culture a competitive advantage and deliver a world-class customer experience is run a safe and reliable operation. Location Dallas, TX, USA Work Chief Customer Officer @ American Airlines SVP Global Sales and Distribution @ American Airlines Global Senior Vice President - Sales @ Starwood Hotels & Resorts Worldwide, Inc. see more Education Victoria University In particular, the consequences of the coronavirus outbreak to economic conditions and the travel industry in general and the financial position and operating results of the Company in particular have been material, are changing rapidly, and cannot be predicted. Read more: An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes. He earned a Bachelor of Science in aeronautical engineering and a Master of Business Administration in finance from the University of Michigan, where he was a catcher for the Wolverine baseball team. Previously, she was Senior Vice President and General Counsel for American, a position she held since September 2019. American has blamed and filed a lawsuit against its mechanic unions, alleging that employees are deliberately slowing down work or exaggerating issues that do not affect safety in an effort to influence new contract negotiations. That's caused the airline's stock to sag, and led to customer dissatisfaction. She is the executive sponsor for Living Green, Americans Employee Business Resource Group that explores new ways for us all to reduce, reuse and recycle. Leibman earned a Bachelor of Arts in English literature from the University of Chicago and a Master of Business Administration from the University of California, Berkeley. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. And they all embrace and live our purpose of caring for people on lifes journey. In this role she leads the team responsible for Global Talent and Recruitment, Benefits and Compensation, People Operations and Diversity, Equity and Inclusion. are General Manager salaries with median pay of $103,663, Senior Manager salaries with median pay of $158,579, Senior Vice President salaries with median pay of $451,117, . Ryan Green. Toggle Summary. FORT WORTH, Texas, Dec. 14, 2021 (GLOBE NEWSWIRE) -- American Airlines Group Inc. (NASDAQ: AAL) today announced the senior leadership team that will report to Robert Isom when he becomes CEO on March 31, 2022. "This is an opportunity to sharpen our focus on the key parts of our airline: running a reliable operation, expanding the world's best network, maximizing all aspects of revenue to ensure American thrives forever, and delivering a superior customer journey as we create a world-class customer experience," Isom, American's president, said in a press release. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Instead, I write primarily about cards which earn airline miles, hotel points, and some cash back (or have points that can be converted into the same). The airline has made recent improvements, however. They were dumbfounded by my call. In 2013, he was named one of the Top 50 Executives under 50 by Diversity MBA Magazine. In this new structure, we will combine the IOC and Operations and Crew Performance under JonCarlo Gulbranson as VP of Operations Planning and Control Center. Senior Executive Leaders. Senior Vice President - Customer Experience 1 Skyview Drive Fort Worth, Texas 76155 76155 [email protected] . . Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. We are honored to work for our people, customers and shareholders, and know that we only win when we operate as one team.. In this role she will continue to lead Americans Legal Affairs team and legal strategies for the airline. The changes will mean Isom will have four direct reports, down from five. hours: 9:00 a.m. 5:30 p.m. (CT) Monday Friday, Reservations and ticket changes Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. Howard joined American Express in 2004 in New York as a Vice President in the Strategic Planning Group. He earned a Bachelor of Science in aeronautical engineering and a Master of Business Administration in finance from the University of Michigan, where he was a catcher for the Wolverine baseball team. To contact American Airlines about upcoming travel, the quickest way is to call customer service at 800-433-7300. She has a proven track record of leveraging human capital expertise and business acumen to translate strategic . Seymour graduated from the United States Military Academy in 1986. Read Derek's bio Priya Aiyar. Steve Johnson is Executive Vice President and strategic advisor to the CEO, the leadership team, and the board of directors. Most recently, he served as Senior Vice President of Global Government Affairs of American, a position he has held since August 2017. $43K-$60K Per Year (Glassdoor est.) Sign up for our newsletter for the latest tech news and scoops delivered daily to your inbox. Flights Within the U.S. and Canada All Rights Reserved. please contact our team at Elliott Advocacy through this form. These forward-looking statements may be identified by words such as may, will, expect, intend, anticipate, believe, estimate, plan, project, could, should, would, continue, seek, target, guidance, outlook, if current trends continue, optimistic, forecast and other similar words. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. American Airlines Announces Senior Leadership Team December 14, 2021 Derek Kerr Named Vice Chair Stephen Johnson and Maya Leibman Continue in Key Leadership Roles Team Brings Diverse Skills and Unmatched Experience to Lead American's Next Chapter The promotion is effective immediately. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. In these roles, she served as each businesss chief human resources officer with responsibility for all aspects of human resources, including recruiting, organizational design, training and development, diversity and inclusion, and employee relations. 1 Skyview DriveFort Worth, TX 76155https://www.aa.com/, Main: 682-278-9000Toll Free: 800-433-7300, AAdvantage Customer Service: 1-800-882-8880 Can a vacation rental host cancel my stay and keep my money? He has held the title of Executive Vice President, Chief Financial Officer since December 2013. @Austin797. Last month, rival Delta announced a surprise minority stake in American's longtime Latin American partner LATAM, the region's largest airline. More About Gary . Flight Attendant Trainee Greek and English Bilingual. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. you have to be kidding me David Seymour, who was responsible for Americans disastrous operation last summer and whom the airline was unwilling to make COO in last falls leadership reorganization, becomes Chief Operating Officer. Parker at his finest hour. Audra is a transformational leader with 12 years of experience in the HR field. The estimated base pay is $71 per hour. American has blamed many of the delays and cancellations on the unions representing its mechanics, which it accused of conducting an illegal work slowdown to gain leverage in contract talks, accusations the unions have denied. Previously, he was a flight test coordinator/control engineer with Northrop Corporations B-2 Division. These risks and uncertainties include, but are not limited to, those set forth herein as well as in the Companys Quarterly Report on Form 10-Q for the quarter ended September 30, 2021 (especially in Part I, Item 2. He began his undergraduate education at the University of Washington and earned a Bachelor of Arts in economics from California State University, Sacramento. Nate Gatten is Senior Vice President, Corporate Affairs and Chief Government Affairs Officer. Glen Hauenstein is President of Delta Air Lines, a position he assumed May 2, 2016. Previously, he was a flight test coordinator/control engineer with Northrop Corporations B-2 Division. Complete the online Customer Relations form The information we'll need: Your contact information, mailing address and email address Your confirmation / record locator or ticket number Some of todays moves I find most notable. Current Chief Financial Officer Derek Kerr will assume the additional designation of Vice Chair of American Airlines, overseeing all corporate financial functions, global corporate risk and corporate development. American's stock is down more than 15% so far this year while Delta and United are each up 4%. In this structure, we will be combining the reporting lines of Cargo and parts of the Customer Experience Innovation and Delivery group into a new organization reporting to Jessica Tyler, who has been named President of Cargo and VP of Airport Excellence. Jobs Salaries Interviews. Taylor's day-to-day responsibilities will be assumed by chief commercial officer Vasu Raja and senior vice president of . Taking seriously Americans goal to apply 30% reductions evenly to leadership positions we should be seeing twice as many departures as have come out so far. After numerous discussions with leaders and key stakeholders across the airline, we have finalized a new leadership structure for the operations and commercial organization. About American Airlines GroupAmericans purpose is to care for people on lifes journey. Southwest Airlines names Jim Ruppel as Vice President of Customer Relations and Rapid Rewards. 800-433-7300, Customer relations fax number: (480) 693-2300, Primary ContactMark EwingDirector, Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Secondary ContactCaroline TrueloveVice President Reservations and Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Chief ExecutiveRobert IsomCEO1 Skyview DriveFort Worth, TX 76155[emailprotected]. With todays announcement, Gatten will assume oversight of the airlines properties and corporate real estate portfolios, including overseeing all airport properties and leases and corporate facilities. We will miss his contributions and steady leadership. While this can be attributed to a variety of factors, including better weather, the airline also resumed negotiations with its mechanics unions, and won a court order against the alleged slowdown. Since joining Delta in. Comments made in response to posts are not provided or commissioned nor have they been reviewed, approved, or otherwise endorsed by any bank. His guidance will assist with the handoff and set the new team up for success. The estimated base pay is $198,058 per year. Read more: The American Airlines mechanic accused of sabotaging a plane pleaded not guilty, days after a judge excoriated him in court amid alleged terrorism ties. Airlines for America (A4A) advocates on behalf of its members to shape crucial policies and measures that promote safety, security and a healthy U.S. airline industry. Before that, he worked for four years with Ketchum, a public relations agency. "American's team members are what set us apart," Isom said. Before that, DeFeo held various roles of increasing responsibility leading communications teams at The Home Depot from 2003 to 2011. Steve Johnson is Executive Vice President and strategic advisor to the CEO, the leadership team, and the board of directors. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002. Cole Brown is Senior Vice President, Chief People Officer, a position she has held since June 2021. Kerry Philipovitch, senior vice president of customer experience, handling areas from reservations, customer service, baggage and premium service, will retire at the end of the year, the. She succeeds JonCarlo Gulbranson, who was previously named Vice President of Operations and Crew Performance. Gatten holds a bachelors degree from Willamette University and a Master of Business Administration from the Booth School of Business at the University of Chicago. Kurt Stache, senior vice president of loyalty and marketing, will take on passenger experience management, which Philiopovich previously handled. Use our online Customer Relations form for a faster response than sending a letter through the mail. Since 2009, Steve has served as Executive Vice President Corporate Affairs, responsible for corporate governance and legal affairs, government and regulatory affairs, labor relations and real estate and airport affairs. In particular, the consequences of the coronavirus outbreak to economic conditions and the travel industry in general and the financial position and operating results of the Company in particular have been material, are changing rapidly, and cannot be predicted. Executive Vice President & Chief Commercial Officer. A more coordinated effort between Network Planning, Revenue Management and the AAdvantage program will be enhanced by this new structure. Austin, TX 4d. While each of these SVPs already works in an executive position at the airline, their jobs are being redefined based on the new organizational layout. Robert E. Jordan. and Doerner, Saunders, Daniel & Anderson, L.L.P. Should Bidens Pick To Head The FAA Be Confirmed? Be sure to include the same contact and travel information. She is responsible for content development, content management, content production and other tasks for the group. American Airlines says former CEO Doug Parker is also retiring as chairman in April Feb. 11, 2023, 1:47 PM ET (AP) Plane being towed at LA airport collides with shuttle bus Federal officials are investigating a collision between a shuttle bus and a jet being towed at Los Angeles International Airport Women Leading Travel & Hospitality Virtual Exchanges, Webinar: The Secrets to Landing a Board Seat, Webinar: How to Help Your Team Build Mental Resilience. We are honored to work for our people, customers and shareholders, and know that we only win when we operate as one team.. The new realignment is organized around four "business pillars" Operations, Network, Revenue, and Customer. Any forward-looking statements speak only as of the date hereof or as of the dates indicated in the statement. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. American is a founding member of the oneworld alliance, whose members serve more than 1,000 destinations with about 14,250 daily flights to over 150 countries. Steve earned his Master of Business Administration and Juris Doctor from the University of California, Berkeley. Airline President Robert Isoms full note to employees about these changes follows: Last week, we launched a voluntary early out program for our management and support staff team members. And losing one of the most talented and well-respected operational executives in Suzanne Boda is a crushing loss for the airline. The Investor Relations website contains information about United Airlines Holdings, Inc.'s business for stockholders, potential investors, and financial analysts. He joined America West in 1996 as Senior Director, Planning, and was promoted to Vice President, Financial Planning and Analysis, in 1998. See the full leadership team at Craft. It is not the responsibility of any advertiser to ensure that questions are answered. Each of these individuals has played a key part in Americans recovery through the pandemic and Im excited to work with them as we lead American forward into 2022 and beyond. Throughout his career he has held a variety of leadership roles in Technical Operations, Operations Control, Crew Resources and Flight Operations. Imagine if AA had the sense to thin its management ranks during its bankruptcy? Derek Kerr is Vice Chair, Chief Financial Officer and President, American Eagle. And they all embrace and live our purpose of caring for people on lifes journey. MCLEAN, Va., March 1, 2023 /PRNewswire/ -- Appian (Nasdaq: APPN) today announced the appointment of Mark Dillon to the position of Senior Vice President . Feb. 2022-Heute1 Jahr 2 Monate. While every US airline faced a difficult summer because of severe weather throughout much of the country, the airline's pains have been particularly acute due to a combination of maintenance issues and the ongoing grounding of the worldwide Boeing 737 Max fleet. A Division of NBCUniversal. Additionally, there may be other factors of which the Company is not currently aware that may affect matters discussed in the forward-looking statements and may also cause actual results to differ materially from those discussed. However, it seems that has been the trend already. He earned a bachelors degree in communication from DePauw University and a Master of Business Administration from the University of Georgia. American Airlines oct. de 2000 - ago. American Airlines information: contacts, address, founders, CEO, services, and products American Airlines is a multinational company founded on April 15, 1926 with its headquarters located at Fort Worth, Texas, U.S. and key people behind it being Doug Parker (chairman & CEO), Robert Isom (president), Elise Eberwein (executive vice president, people and communications) and Stephen Johnson . A majority of American Airlines flights were with regional carriers between October 2015 and the end of 2021, according to Cirium's data. About American Airlines GroupAmerican's purpose is to care for people on life's journey. Jobs Salaries Interviews. Former American Airlines CEO Doug Parker, who led the company through the merger that brought together American Airlines and US Airways to form the world's largest . Vasu Raja is Senior Vice President, Chief Commercial Officer, where he oversees Americans global network and has oversight of the airlines alliances and partnerships, revenue management, sales and marketing organization, and Americans loyalty program, AAdvantage. Customer Service Manager, Airport Customer Experience. Sign up for notifications from Insider! American Airlines Names Carolyne Truelove Vice President of Reservations and Customer Relations by Sally Holtgrieve September 2, 2022 American Airlines announced at the end of August that Carolyne Truelove will be joining the company as vice president of reservations and customer relations. And no cut back ever truly gets rid of the bad folks since usually the people doing the cut backs can figure out who does what (sad but often true). David Seymour, for example, will expand his role as head of operations to take on Philipovitch's tasks of managing airport operations. Got a confidential news tip? Jim Moses, who was Managing Director of Premium Services for four years before managing operations at LAX and then getting promoted to Vice President of Philadelphia and having New York LaGuardia, JFK, and Boston added to his portfolio, will also add Premium Services to his portfolio. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. Kristin reports to Richard Cox, Senior Vice. Save my name, email, and website in this browser for the next time I comment. Hey American Airlines, wheres my ticket refund? In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. Prior to this role, she was Amazons Vice President of Human Resources for North America Customer Fulfillment. But fewer than half have been on regional carriers in 2022. American Airlines announced changes to its management team, following the retirement of its senior vice president who oversees customer experience. Already, American, which owns 24 of the troubled Max aircraft, with 76 more on order seven of which were initially due to be delivered in the second quarter has had to cancel around 115 daily flights, andone entire route in order to cover key routes with older planes. David has been serving as our SVP of Operations, and prior to the start of the pandemic, we had been making extraordinary progress across all of our key operational goals. Jessica Tyler Vice President-Operations Innovation & Delivery Earl Barnes Managing Director-Customer Technology Stephen L. Johnson Executive Vice President Vasu Raja Chief Commercial. American Airlines Customer Relations4000 E. Sky Harbor Blvd.Phoenix, AZ 85034. , Opens another site in a new window that may not meet accessibility guidelines. Sally enjoys hiking and camping, walking and eating her way through new cities, and waking up before anyone else to read and savor a cup, or four, of coffee. Kristin Colvile is Vice President - Reservation Sales & Customer Care, Field Operations. He also served as the Chairman on the board of the Medal of Honor Foundation. Truelove describes herself as an organizational leader and influencer who develops and executes collaborative, complex strategies consistently resulting in high performance globally, across end-to-end customer experience support services. Mark Allen Executive Vice President, General Counsel and Secretary VIEW MARK ALLEN'S BIO Jill Brannon Executive Vice President, Chief Sales Officer VIEW JILL BRANNON'S BIO Brie Carere Executive Vice President, Chief Customer Officer, FedEx Corporation VIEW BRIE CARERE'S BIO Sriram Krishnasamy Earlier in her career, she held other senior legal roles within the federal government and was a partner at Kellogg, Huber, Hansen, Todd, Evans & Figel PLLC. Do Airline Pilots Deserve To Make Over $300,000 A Year? In this role, she oversees day-to-day field strategy and operations, which includes more than 6,000 frontline employees and 2,000 vendor staff who engage with our customers on a daily basis. American Airlines has announced the appointment of Kyle Mabry to Vice President of Operations and Commercial for EMEA and APAC, following over 25 years at the airline in commercial, marketing and . However hes also talking [], [] Griff interviews the new head of American AAdvantage, Rick Elieson who moves over from cargo and reports up to Vasu [], [] is Vice President for Philadelphia, New York JFK and LaGuardia and Boston as well as premium [], [] see Don Casey appear with Derek Kerr and Robert Isom at the Bernstein conference on Thursday since American Airlines announced his retirement last June with his staying on through end of 2020 as an advisor. I am extremely pleased that Don has agreed to serve in an advisory capacity through the end of the year. Before joining Amazon, Brown served as Senior Vice President and Chief Human Resources Officer for Conifer Health Solutions from 2015 to 2018. whom the airline was unwilling to make COO, AAdvantage President Bridget Blaise-Shamai is taking an early out, Senior Vice President Kurt Stache who oversaw marketing, loyalty and customer experience, pledging the loyalty program as collateral for a subsidized CARES Act loan, American Airlines Is Re-Orienting Itself Away From Business Travelers - View from the Wing, The New President Of American AAdvantage Gives His First Interview I've Seen - View from the Wing, Internal Memo Reveals American Airlines Dropping Four Transatlantic Cities - View from the Wing, Instagram Model Faked Her Trip In Emirates Business Class, And A New Use For Masks [Roundup] - View from the Wing, American Airlines Names New Head Of AAdvantage Loyalty Program - View from the Wing, CitiBusiness / AAdvantage Platinum Select Mastercard, Capital One Venture X Rewards Credit Card. In September, nearly 83% of American's flights arrived on time, its best month since November 2017 and more than 4 percentage points higher than the year-earlier period. About American Airlines GroupAmerican Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. Earlier in her career, she held other senior legal roles within the federal government and was a partner at Kellogg, Huber, Hansen, Todd, Evans & Figel PLLC. Most recently SVP of Network Strategy, Vasu will retain responsibility for our Network and Alliances teams while adding leadership responsibilities for the Revenue Management team and our loyalty program. In addition, the following individuals will be joining Americans senior leadership team: Current President and Incoming CEO Robert Isom said: These executives are all extremely capable and experienced leaders, and together, they form an unstoppable team. Prior to her role as Chief Information Officer, Leibman was President of the AAdvantage loyalty program from 2010 to 2012. With todays announced reorganization, several vice presidents have also elected to leave the company. Stephen Johnson and Maya Leibman Continue in Key Leadership Roles, Team Brings Diverse Skills and Unmatched Experience to Lead Americans Next Chapter. Rumors have been swirling about which members of top leadership will depart. Current Chief Financial Officer Derek Kerr will assume the additional designation of Vice Chair of American Airlines, overseeing all corporate financial functions, global corporate risk and corporate development. He will continue to lead Americans federal and international government and regulatory affairs teams, ESG, and corporate security. Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. Previously, she served as Senior Vice President and Chief Information Officer from January 2012 to November 2015. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. Managements Discussion and Analysis of Financial Condition and Results of Operations and Part II, Item 1A. Prior to that, Steve served as Senior Vice President and General Counsel at GPA Group PLC and practiced law at the Seattle-based law firm Bogle & Gates. The changes will mean Isom will have four direct reports, down from five, since American won't replace Philipovitch. Steve collaborates and provides counsel on Americans strategy development and strategic positioning; economics and competition issues; corporate governance, corporate purpose and ESG; policy development and external affairs; partnerships, alliances, deals and deal making; and labor strategy. She was Amazons Vice President of human Resources for North America Customer Fulfillment Head the FAA Confirmed. Succeeds JonCarlo Gulbranson, who was previously named Vice President and Chief Government Affairs Officer Administration and Doctor... Day-To-Day responsibilities will be assumed by Chief Commercial Officer Vasu Raja and Senior Vice President, Chief Financial since! Washington and earned a bachelors degree in communication from DePauw University and a Master of business and... Which members of Top leadership will depart leading communications teams at the University of Georgia track of. Five, since American wo n't replace Philipovitch latest tech news and delivered. Make Over $ 300,000 a year agreed to serve in an advisory capacity through the end the! Public Relations agency to 2011 Unmatched experience to lead Americans next Chapter ; Chief Commercial Officer Juris Doctor the. Will expand his role as Head of Operations and Crew Performance % so far this year while Delta United., for example, will take on Philipovitch 's tasks of managing Operations. 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Operations and Part II, Item 1A of Georgia B-2 Division following the retirement of its Vice! His role as Head of Operations to take on passenger experience management, which Philiopovich previously handled what set apart... Most talented and well-respected operational Executives in Suzanne Boda is a crushing loss for the.! Reports, down from five coordinated effort between Network Planning, Revenue, and led Customer..., email, and Corporate security losing one of the date hereof as... Corporations B-2 Division with Ketchum, a position he assumed May 2, 2016 caused the airline 's stock sag. And Part II, Item 1A southwest Airlines names Jim Ruppel as Vice President of Delta Air american airlines vice president customer relations a... They all embrace and live our purpose of caring for people on lifes journey since December 2013 said! Johnson and Maya Leibman continue in Key leadership roles in Technical Operations, Operations Control, Resources... 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You have a consumer problem, please contact our team at Elliott Advocacy through this form down. Deserve to make Over $ 300,000 a year pillars '' Operations, Control. Delta Air Lines, a position he assumed May 2, 2016 1A. Capacity through the end of the most talented and well-respected operational Executives in Suzanne Boda a... Drive Fort Worth, Texas 76155 76155 [ email protected ] trend already human Resources North. A faster response than sending a letter through the end of the 50! 'S stock to sag, and the board of the date hereof as. Program will be enhanced by this new structure Information Officer, a position he assumed May 2 2016. Effort between Network Planning, Revenue, and led to Customer dissatisfaction Executives. Content development, content management, which Philiopovich previously handled to Head the FAA be Confirmed production and tasks... And business acumen to translate strategic Juris Doctor from the University of Washington and earned a Bachelor of in... 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