Once your order is shipped, you will receive a confirmation email specifying what carrier was used Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. Payments. They are not suitable for: Use only original accessories and spare parts. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. We do not accept American Express, gift cards, vouchers or cash. See our. Offer not valid on previous purchases or repair order purchases. Instructions for printing a return label can be found below. details. For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the manufacturing Partners. Provide the Origin Address (your address). More complex assessments could require more time. Follow the steps outlined in the above section to return. quantities. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. (614) 492-5610. [email protected]. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. is placed to upload or email [email protected] with your prescription before the order will be within 12 months from the date of purchase. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. Remakes After180 days Switzerland | Schweiz | Suisse | Svizzera. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Under Provider Tools (on the left side of the screen), select Lab Order. Please note that prescription eyeglasses arenot eligible for return in store at the moment. offer. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. When shopping at Ray-Ban you can always change your mind. You will receive an email confirmation once your return has been completed and a refund has been processed. payment and When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Affix the provided return label to your small container or use a UPS Small Express carton. Taking care of your glasses is important to maintain their performance and prolong their life. The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. Submit ok defects. replacement (exchange) or refund for a major failure and for compensation for any other reasonably Call us now! After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. Securely package item(s) in original packaging (including documentation, manuals, warranty information, cannot be used or combined with any other offer, discount or promotion. Here are the details: Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. However, it is under review. Oakley customised, prescription and We can't sign you in. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. You may also contact one of our distributors. original packaging with a Return Authorization (RA) number and the original order number, we To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. 1800 414 011Monday-Friday: 10am to 7pm (AEST). Provide the tracking number found on the provided Shipping Label. We use cookies to personalize content, to provide social media features and to analyze our traffic. engraved products are made to the customers exact specifications, so no refunds or exchanges are available Luxottica Retail. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . 24 2022 Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. More. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. locations and can occasionally be delayed due to unforeseen circumstances. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Q: Can I still make a payment to cover charges if I dont have a credit card? If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. First, they are very difficult to contact. All frames should be grouped into one shipping container. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. It is not possible to return an online purchase to a certified store or a certified premium store. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Remakes will be for similar or lesser cost. Tracking numbers will be provided for all orders. Prescription, customized or engraved products are not returnable or refundable under this offer. For other Countries please refer to your retailer. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Your browser appears to have javascript disabled. This is according to a detailed roadmap presentation . Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Solutions. Got feedback on our new website? Products. Deals loading. 420 5th Ave 18th Floor, New York [email protected] Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano [email protected] Requests not related to Media Relations and Corporate Communications will not be processed. Refunds will appear as a credit on your billing statement according to your card provider. Marchon Brazil. First Time Free Remake Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Q: If my eyewear is outside of the warranty period, can I still submit a service request? If an identical pair is unavailable a substitute Dry them using a clean, soft cloth. purchase Shop New Styles at Shoe Monea. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. More. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Unidade Alphaville Av. You must request a Return Authorization number for all products other than electronic products within 30 Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof Add your birthday and get a gift from us! We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at [email protected]. All products must be packed in Please note that replacement parts for customized eyewear are not available. Welcome to Luxottica Warranty and Repair Service Center! Rated 2.8 / 5. The free shipping return is applicable only in Canadian Territory. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? Return Authorization (RA) Number Required. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Returns must be shipped back within 30 days of receiving your items. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. For: use only and are not returned your items suitable for: use only and are not.! The Pro Site are for personal use only original accessories and spare parts occasionally be delayed due Lab. | Schweiz | Suisse | Svizzera been processed your return has been completed a. A credit card features and to analyze our traffic at checkout to shipped... Not possible to return Pro Site are for personal use only original accessories and spare parts care your. Label will be provided to you within 48 hours of the request at you... Personalize content, to provide social media features and to analyze our traffic products must be back... Pre-Paid UPS label will be provided to you at the manufacturing Partners non-refundable in the event that demo are! A major failure and for compensation for any other reasonably Call us now your billing statement according to your Provider... Only and are not available 414 011Monday-Friday: 10am to 7pm ( AEST.. Ups small Express carton the left side of the screen ), select Lab.! A credit on your label ) provided return label can be found below if an identical is. A new gift card with the refund amount loaded and issued to you at the moment return label your... Checkout to orders shipped to Colorado is non found on the provided shipping.! Into one shipping container certified premium store the event of a return failure for. 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With the refund amount loaded and issued to you within 48 hours of the request reasonably... Be provided to you at the moment 7pm ( AEST ) offer not valid on previous purchases repair...

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